Doug Dickson

IT Contracting

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PERSONAL

I am 41 years old ,married with two children.
I am the current Webmaster for the Inverness Royal Naval Association, URL www.rnainverness.org.uk and have been for the last 6 years also I designed and maintained a website for a Holiday Business, Littlegarve
I feel I have good Inter-Personal skills both with colleagues and clients who equally deserve respect and consideration.

As well as web design I also enjoy collecting and restoring Vintage Radios, to view some of my restorations go to Radiorevivals


EDUCATION

1998-2002
TechTrack Microsoft Frontpage 98 with distinction
Microsoft MCSE 2000 Server 70-215 modules,Installation, Hardware, Controlling access to files and folders,Controlling access to web resources and printers and Optimizing Your Server. All completed at mastery level
European Computer Driving Licence Understanding Information Technology, Using the Computer and Managing files, Introduction to Word Processing, Advanced word processing functions. All completed at mastery level.
BT Certificate of Competence for ADSL, End to End, USB Modems, Ethernet Network Cards, Fault Finding, Auto Registration, Fusion and Workflow, Apple Mac Ethernet Routers, Diagnosis, Analysis and Hardware Installation.
1997-1998
HNC Information Technology Applications 1 with Merit at Perth College through Open Learning with LEAD
1984-1985
ONC Electrical Principles III, Related Studies III, Mathematics III and General Studies II, Subjects all relating to Scotec ONC Electrical and Electronic Engineering, Inverness College of Further and Higher Education
1978-1984
SEB Higher Grade English (C), Complimentary Ordinary Grades in Mathematics and Engineering
SEB Ordinary Grade in Arithmetic(A), Engineering Science(B), French,(B), History(B), English(C), Mathematics(C)and Chemistry(C), Charleston Academy, Inverness.

EMPLOYMENT

2005-Present

Self employed IT Contractor

2004-2005

Volunteer in Highland Hospice Shop in Alness, responsibilities included cash handling, stock control and opening shop.

 1985-2002
I have been working predominantly with Technology over the past 15 years in sales, administration, configuration and latterly in a support role as an Internet Helpdesk Analyst.

26/05/1998-22/05/2002 Internet Helpdesk Analyst, Manpower Ltd
From 1998 I have been working on various contracts supporting users of Microsoft Internet Explorer and its attendant programs in their endeavors to access the Internet and stay connected to it.
Contracts I have been employed on include BTInternet, Tesconet, Yahoo Click, G-Wizz, Yell, Barclays, Nationwide and BTOpenworld Broadband.
In a supporting role I have worked on the password resets desk, email support desk, 1st line support and Covered as 2nd line support and as Call Centre Manager. Signed off work due to Hip Pain (Bilateral Trochanteral Bursitis) 22/05/2002.

for more information on this condition go to www.arc.org.uk


03/11/1987-30/04/1998 Sales Consultant,House of Fraser Stores Ltd
From 1987 to 1992 I was employed as Consultant for the Audio/Visual Consumer Electronics Department specialising in Televideo and Personal Computers where I was very successful ,winning an award for constantly achieving sales targets and indeed surpassing them.
In 1992 due to a Higher Management decision the Consumer Electronics Department was closed down, however due to staff shortages in the Furnishings Department I was transferred to there where subsequently I was given 3 sections as my responsibility .The sections I was given charge of had all realised increases in sales of over 25% after 1 year.
In early 1996 I was given control of the Small Electricals Department where again I managed to increase sales by over 25%.
In order to accomplish the above I utilised the company’s computer system to it's utmost with extensive use of LAN, WAN and Intranet facilities also spreadsheet analysis.
Due to a spinal injury sustained while moving stock was certified as medically unfit due to Osteoarthritis complications for approximately 1 year, terminated employment due to premises not suited to my physical capabilities (Facilities only accessible by climbing Stairs).

for more information on this condition go to www.arc.org.uk



01/08/1987-31/10/1987 Artificer Apprentice, HM Royal Navy
31/10/1987-31/10/1990 Royal Naval Reserve List
Training as Technician left due to injuries sustained in both knees subsequent complications arising in being diagnosed with Chondro Malacia Patellae (Arthritis of the knees).

for more information on this condition go to www.arc.org.uk

01/05/1985-28/07/1987 Despatch Assistant,House of Fraser Stores Ltd
My duties here included secure receipt of goods at loading bay, delivery of goods to departments, collection of goods from departments for ongoing delivery to customers, transference of goods to other stores, assistance with loading and unloading of delivery vehicles, hygienic waste disposal, general postal and portering duties.